We accept American Express, Visa, Discover and Mastercard payments through our secure server. For instructions on how to order using a money order or Paypal, please see our Frequently Asked Questions
Credit Card Billing:
After order placement, a payment request will be sent to your card issuing bank. This will prompt your bank to set aside those funds via a pending hold. This is not a funds withdrawal. This process verifies that you have sufficient funds available to cover the merchandise & shipping costs. This hold automatically expires (falls off) within 2-5 business days depending on your banks policies. Once the hold falls off, the funds will again appear in your account. Your credit card will not be debited until your package is shipped except in cases where an order adjustment is requested. If you would prefer an immediate withdrawal of funds from your account, please notify us as soon as possible before or after order placement.
Paypal payment is immediate and subject to Paypal's billing terms.
We ship USPS Priority Mail with Delivery Confirmation. Please note that while the standard USPS Priority Mail delivery schedule is 2-3 business days, this is provided as an estimate only, it is not a guarantee. Please contact USPS or your local post office to verify their Priority Mail policy. Priority Mail deliveries may be substantially delayed during the holiday season. USPS does not deliver mail on Federal holidays or when Post Offices are closed due to national disasters or inclement weather.
We ship USPS Priority Mail International. Standard time in transit for this service is 7-10 business days. This is provided as an estimate only, it is not a guarantee. Please contact USPS or your local post office to verify their Priority Mail International policy. Priority Mail International deliveries may be substantially delayed during holiday seasons. USPS does not deliver mail on US Federal holidays or when Post Offices are closed due to national disasters or inclement weather. Please note that international shipments may be subject to import, duty, customs, clearance and VAT fees levied by the receiving government and/or courier. Our fees are based on those charged by USPS Priority Mail International only. Qhemet Biologics is not responsible for additional fees that may be levied by the receiving government or delivery service.
Following placement of your order, please allow approximately 14 business days for us to prepare your order for shipment as our production output is limited. As there's almost always an order backlog, orders are shipped based on product availability and place in the order queue. Lead time during sales is to 1-5 weeks. A shipping confirmation notice is e-mailed after orders are shipped. If you do not receive one, please check your spam folder and/or adjust your e-mail filter settings. USPS Priority Mail does not shorten order processing time, it only shortens delivery time.
Shipping Insurance and Signature Confirmation:
In order to keep customer shipping costs down, shipments are not automatically insured. Qhemet Biologics is not responsible for events outside of our control such as packages damaged, lost, tampered with, rifled through or misdirected by USPS or stolen by a third party. If you would like to have your order shipped USPS Priority Mail with insurance, please submit the request in the comments box on the check-out page. This requires an additional fee of between 1-2 dollars which will be added to your total after checkout. Please note that this service may not extend to military addresses.
Orders can be canceled at any point prior to shipping. Once an order is shipped, the sale is considered final and cannot be canceled.
Refunds & Returns:
We do not guarantee results as hair responds differently to different products. If you are unsure of how a product will work, please order samples.
Due to the nature of our products, we do not accept returns or exchanges and only issue refunds under the following conditions.
1. If an order is returned by USPS because of an error on your part such as an inaccurate address or failure to claim a package held at the post office, items will only be reshipped after receiving the shipping costs from you. The order will not be sent until the shipping cost is paid. If you choose not to have the returned package reshipped, a refund minus the shipping cost can be issued.
2. If USPS has not confirmed delivery* of your order or returned your order to us due to an error on our part, you can choose to be fully refunded.
*If several weeks have passed (see information on Priority Mail delays under shipping information above) and USPS has not confirmed delivery, a full refund will be issued. Please note that you will be obligated to return the package unopened in the event that it arrives after the refund has been issued.
We do not issue refunds or accept returns for items purchased through other vendors.
No claim of any kind shall be greater in amount than the purchase price of the products in respect of which such damages are claimed, it being understood and agreed that Qhemet Biologicís maximum liability hereunder is limited to the price you paid for the products in respect of which such damages are claimed. Your failure to give notice of any claim within five (5) business days from the date of delivery of the products shall constitute a waiver by you of all claims in respect of such merchandise. The remedy hereby provided shall be cancelled without liability, but the contract shall otherwise unaffected.
Refusal of Service:
Qhemet Biologics, in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason.
Comments or Questions:
We invite your comments and questions. For more information about our products, send an e-mail to: Admin@QhemetBiologics.com.
Bulk Orders and Pricing:
If you are interested in carrying our products, please contact us to discuss. Inquiries from licensed physical (no webshops) retailers only will be considered. All wholesale and retail pricing is subject to change without notice.
Qhemet Biologics products are available from licensed distributors only. The sale or resale of Qhemet Biologics products from unlicensed distributors or sellers is strictly forbidden. Distribution and sale of Qhemet Biologics products is permitted by licensed distributors only from "bricks and mortar" physical retail establishments. No sale of Qhemet Biologics products is permitted over the Internet from any distributor. Qhemet Biologics is not responsible for claims arising from the sale of products from unlicensed distributors. A list of authorized Qhemet Biologics distributors is available here.
It is expressly understood that any technical or other advice furnished by Qhemet Biologics with reference to the use of its products is given gratis and we assume no obligation or liability for the advice given or results obtained, all such advice being given and accepted at your risk. Qhemet Biologics products are for external use only and are not intended for consumption, nor are they designed to serve purposes other than hair care and/or skin care. Qhemet Biologics is not responsible for the use of its products in a manner other than directed on the instructions printed on each product label. Because the products are handmade fresh, slight differences in scent, texture or color may occur from batch to batch. Information provided as to what some ingredients may offer is only provided for your general knowledge and interest; the ingredients may or may not perform as suggested. Further, these statements have not been evaluated by the FDA. These products are not intended to treat, cure or prevent disease. If irritation occurs, discontinue use and consult a physician. Exercise caution when using products containing essential oils. For example, some essential oils are not suitable for those who are pregnant, have epilepsy or allergies. We are not responsible for any adverse effects or reactions caused by the ingredients in our products. You should always research herbal and marine products to find which ones are suitable for you, and consult a physician if you are ever unsure about anything or have further questions. The information presented on this web site or in any product label or packaging should not be construed as the practice of medicine.
Limitation of Liability:
Qhemet Biologics makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any product information listed on the web site. Qhemet Biologics MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS TO THE PRODUCTS SOLD, THE ONLINE SHOPPING SERVICES, DELIVERIES, OR OTHERWISE. You agree that, to the fullest extent allowed by law, Qhemet Biologics shall not be liable under any circumstances for: indirect, special, consequential, or incidental damages (including lost profits) related to the use of this site or the purchase or use of our products; injuries resulting from allergic or other negative reactions to our products; any content inaccuracies or omissions; and computer system or technology damage resulting from use of this site or any links on this site.
Qhemet Biologics products are produced using proprietary, confidential recipes and formulas that constitute trade secrets pursuant to Section 688.002(4) of the Florida Statutes. All rights to the products are and remain solely and exclusively the property of Qhemet Biologics, Inc. Any misappropriation, duplication, copying, unauthorized use or dissemination of Qhemet Biologics recipes and formulas is strictly prohibited.
Site Use Restrictions and Ownership of Content:
All material and information on this website is owned by Qhemet Biologics and is protected under copyright law. Content may not be copied, downloaded, displayed, distributed, posted, published or reproduced in any form absent the express written permission of Qhemet Biologics. It is provided strictly for the personal use of Qhemet Biologics' customers. All brand and product names appearing on this site are the trade marks or trade names of Qhemet Biologics unless stated otherwise. Absent express written approval from Qhemet Biologics, you may not use or reproduce trade marks or trade names.
Qhemet Biologics has in good faith provided information on its Site which is intended to provide customers with interesting, accurate and useful information; however, no representation or warranty is given with respect to completeness and accuracy of the information provided.
Links to Other Sites:
If any links to other sites are provided on this site, they are provided to you absent our endorsement of or responsibility for the content of those sites, including but not limited to the products or services offered on those sites. You access them at your own risk and no liability will be attributed to Qhemet Biologics.Applicable Law and Venue:
These terms and conditions, site content, and all purchases made from or business conducted with Qhemet Biologics will be governed by Florida law, and venue for any dispute shall be in Hillsborough County, Florida.
Modification Must Be In Writing:
The Terms and Conditions contained herein will be the complete and exclusive statement of the terms of the agreement between you and Qhemet Biologics. No addition to, or modification of any of the Terms and Conditions will be effective unless made in writing and signed by the President of Qhemet Biologics, Inc.