Q: How long will it take to receive my products?
A:
Qhemet Biologics products are not mass produced but are handmade fresh through short production runs.
Barring delays due to sales or sold out products, please allow approximately 14 business days for order processing before
shipment. Orders are shipped based on place in
the order queue. Please note that we do not debit customers credit
cards until their orders have shipped. For a full description of our
billing and shipping policies, please click here.
Q: Do you accept Paypal? A: Yes. First, calculate your total by going through the normal order
placement process. Your subtotal plus the shipping amount will be displayed on the 2nd
check-out page. Next, go to your Paypal account, click the "send money" tab, enter the required information and include your product list in the comments section. Our Paypal address is ContactUs@QhemetBiologics.com.
Be sure to view the Terms & Conditions page before proceeding. Please note that order confirmation emails are not automatically generated for orders placed off-site. Your Paypal payment receipt is your order record.
Q: Do you accept checks or money orders?
A: No, we do not accept checks or money orders.
Q: What is the shelf life of your products?
A: One year. Shelf life can be shortened or lengthened depending on the storage conditions. Store in a cool, dry location. Refrigeration is not necessary.
Q: Do you use pre-fab bases?
A: No. Our products are derived from proprietary confidential formulas developed by Qhemet Biologics.
Q: What is the pH of your products?
A: All of our water
containing products have a pH range of 4.0 - 5.2. The pH of anhydrous products is meaningless as oils do not yield pH values.
Q: Are your products available in salons or stores?
A: Yes,
for a listing, please click here. Because we are not a mass manufacturer, we are only able to supply about 2 dozen
vendors in major metropolitan areas. We do not supply webshops.
Q: Do you ship overseas?
A: Yes.
We ship worldwide to most countries. If your country is not on our list, let us know and we will add it. Select products can also be purchased through www.Mariposa-Import.com which is based in the Netherlands.
Q. Why are some products discontinued?
A. Products are discontinued for the following reasons:
1. The necessary supplies have been discontinued by the manufacturer or distibutor and a similarly priced replacement of equal quality cannot be
found or exceeds our storage capacity.
2. It is no longer cost
effective to manufacture at existing retail rates due to increases in
supplier pricing or shipping costs.
3. The product did not meet sales
expectations.
Q: What is the difference between natural and vegan?
A: Vegan
simply means that a product contains no animal or animal by-products.
Honey and beeswax, for example, are considered animal by-products and are therefore, not vegan.
Q: Why isn't my jar/bottle filled to the rim?
A: Our 8 oz. jars and bottles have a 9-10 oz. rim or overflow capacity so expect 1/4 to 1/2 inch of space between the product and the container rim. Jars and bottles will occasionally be overfilled so some will contain 9-10 oz. of product but 8 oz. should be the expected amount. Four ounce jars have a 5 ounce rim/overflow capacity. Products marked 5 oz. will be filled to the rim, products marked 4 oz. will be filled to 4 fluid ounces. Our solid white sample jars have a 2 oz. rim capacity and so are filled to the rim.
Q: Why is this product lighter/darker than the last one I received?
A: Artificial dyes are not used in our products. The products obtain their tint and color from the natural herbs and oils used which may vary from batch to batch.
Q: Why is this product slightly thinner/thicker than the last one I received?
A: QB products are made fresh using natural oils, butters and emulsifiers so slight differences in texture from batch to batch may occur. This will not affect performance. A thinner batch will thicken over time as is the nature of certain emulsion systems.
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