Following placement of your order, please allow approximately 1-5 business days for us to prepare your order for shipment. Orders are shipped based on product availability and place in the order queue. Lead times during sales may be extended. A shipping confirmation notice is e-mailed after orders are shipped. If you do not receive one, please check your spam folder and/or adjust your e-mail filter settings. USPS Priority Mail does not shorten order processing time, it only shortens delivery time.
Shipping Insurance and Signature Confirmation:
USPS Priority Mail now offers limited insurance coverage against loss or damage. In order to keep customer shipping costs down, shipments are not automatically insured for more than 50.00. Qhemet Biologics is not responsible for events outside of our control such as packages damaged, lost, tampered with, rifled through or misdirected by USPS or stolen by a third party after delivery. If you live in an apartment, condo, attached home, dorm or are having your package shipped to an office building or suite, we strongly encourage you to select signature confirmation. This service provides added security by requiring a signature. Please note the following COVID-19 related USPS policy changes regarding signature confirmation:
"We have changed delivery procedures to eliminate the requirement that customers sign our Mobile Delivery Devices for delivery." This means that if you requested signature confirmation for your package, your postal carrier will sign for it before delivery instead of requiring a signature from someone at the shipping address. Please see the USPS Media Statement - COVID-19 for more information.Cancellations:
Orders can be canceled at any point prior to shipping. Once an order has shipped, the sale is considered final and cannot be canceled.
Refunds & Returns:
All sales are final. We do not accept returns or exchanges. We do not guarantee results as hair and skin can respond differently to different products. If you are unsure of how a product will work, order a QB mini
first if available. The ingredients in our products are posted on our website. It is up to the customer to avoid ingredients they may be allergic to or sensitive to. Please make sure you are not allergic to or sensitive to any ingredient in our products before purchasing. Due to the nature of our products, we do not accept returns or exchanges and only issue refunds under the following conditions.
Orders are shipped to the shipping address the customer submits on the Qhemet Biologics checkout page. It's the customers responsibility to insure that all of the information submitted on the checkout page is correct. After an order is placed, the customer will receive an auto-generated order receipt. Please double check your order receipt to insure that the information you submitted is correct. If errors are noted, please contact us immediately via firstname.lastname@example.org with your change requests. Once the changes are made, a new order receipt will be sent to the email address submitted. Once an order ships, changes cannot be made and the order cannot be cancelled. We cannot change shipping addresses on orders paid through Paypal as shipping addresses are pulled directly from customers Paypal accounts which are not accessible to us. To change an address in this case, the customer will need to request that their current order be cancelled, update the address in their Paypal account and place a new order.
1. If an order is returned to Qhemet by USPS because of an error on your part such as an inaccurate or insufficient address or failure to claim a package held at the post office, we will issue you a full refund via the original payment method after receipt of the returned package. Please allow up to 6 months to receive the refund.
2. If your order is in the possession of USPS and their tracking record does not indicate that a delivery has been made or attempted, we will file a missing mail claim through the USPS website. This will trigger a search for your package and if found, USPS will deliver it to you. This process may take several weeks. If the USPS investigation fails to locate your package, we will issue you a full refund via the original payment method.
Please note that you will be obligated to either pay for your order or return the unopened package to the Post Office in the event that USPS delivers your order after a refund has been issued as you will be in possession of an order that has not been paid for. To return a package, please write 'refused' across the label and either drop it off at a USPS dropbox or return it to your local post office. You will not be billed for the returned order.
3. If USPS returns your order to us due to an error on our part, you can choose to be fully refunded.
4. If your USPS tracking record states that your order has been delivered but you did not receive it, please contact your local post office
to report this issue. To submit a search request for missing or undelivered mail, please follow the directions here
We do not issue refunds or accept returns or exchanges for items purchased through other vendors and retailers. Items purchased through other vendors and retailers are bound by that vendors or retailers policies.Claims:
No claim of any kind shall be greater in amount than the purchase price of the products in respect of which such damages are claimed, it being understood and agreed that Qhemet Biologicís maximum liability hereunder is limited to the price you paid for the products in respect of which such damages are claimed. Your failure to give notice of any claim within 119 days after the shipping date shall constitute a waiver by you of all claims in respect of such merchandise. The remedy hereby provided shall be cancelled without liability, but the contract shall otherwise be unaffected.
Refusal of Service:
Qhemet Biologics, in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason.
Comments or Questions:
We invite your comments and questions. For more information about our products, send an e-mail to: Admin@QhemetBiologics.com.
Bulk Orders and Pricing:
If you are interested in carrying our products, please contact us to discuss. Inquiries from licensed physical (no webshops) retailers only will be considered. All wholesale and retail pricing is subject to change without notice.
Qhemet Biologics products are available through licensed distributors only. The sale or resale of Qhemet Biologics products from unlicensed distributors or sellers is strictly forbidden. Distribution and sale of Qhemet Biologics products is permitted by licensed distributors only from "bricks and mortar" physical retail establishments. No sale of Qhemet Biologics products is permitted over the Internet from any distributor. Qhemet Biologics is not responsible for claims arising from the sale of products from unlicensed distributors. A list of authorized Qhemet Biologics distributors is available here.
It is expressly understood that any technical or other advice furnished by Qhemet Biologics with reference to the use of its products is given gratis and we assume no obligation or liability for the advice given or results obtained, all such advice being given and accepted at your risk. Qhemet Biologics products are for external use only and are not intended for consumption, nor are they designed to serve purposes other than hair care and/or skin care. Qhemet Biologics is not responsible for the use of its products in a manner other than directed on the instructions printed on each product label. Because the products are handmade fresh, slight differences in scent, texture or color may occur from batch to batch. Information provided as to what some ingredients may offer is only provided for your general knowledge and interest; the ingredients may or may not perform as suggested. Further, these statements have not been evaluated by the FDA. These products are not intended to treat, cure or prevent disease. If irritation occurs, discontinue use and consult a physician. Exercise caution when using products containing essential oils. For example, some essential oils are not suitable for those who are pregnant, have epilepsy or allergies. We are not responsible for any adverse effects or reactions caused by the ingredients in our products. You should always research herbal and marine products to find which ones are suitable for you, and consult a physician if you are ever unsure about anything or have further questions. The information presented on this web site or in any product label or packaging should not be construed as the practice of medicine. Limitation of Liability:
Qhemet Biologics makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any product information listed on the web site. Qhemet Biologics MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS TO THE PRODUCTS SOLD, THE ONLINE SHOPPING SERVICES, DELIVERIES, OR OTHERWISE. You agree that, to the fullest extent allowed by law, Qhemet Biologics shall not be liable under any circumstances for: indirect, special, consequential, or incidental damages (including lost profits) related to the use of this site or the purchase or use of our products; injuries resulting from allergic or other negative reactions to our products; any content inaccuracies or omissions; and computer system or technology damage resulting from use of this site or any links on this site.
Qhemet Biologics products are produced using proprietary, confidential recipes and formulas that constitute trade secrets pursuant to Section 688.002(4) of the Florida Statutes. All rights to the products are and remain solely and exclusively the property of Qhemet Biologics, Inc. Any misappropriation, duplication, copying, unauthorized use or dissemination of Qhemet Biologics recipes and formulas is strictly prohibited.
Site Use Restrictions and Ownership of Content:
All material and information on this website is owned by Qhemet Biologics and is protected under copyright law. Content may not be copied, downloaded, displayed, distributed, posted, published or reproduced in any form absent the express written permission of Qhemet Biologics. It is provided strictly for the personal use of Qhemet Biologics' customers. All brand and product names appearing on this site are the trade marks or trade names of Qhemet Biologics unless stated otherwise. Absent express written approval from Qhemet Biologics, you may not use or reproduce trade marks or trade names.
Qhemet Biologics has in good faith provided information on its Site which is intended to provide customers with interesting, accurate and useful information; however, no representation or warranty is given with respect to completeness and accuracy of the information provided.
Links to Other Sites:
If any links to other sites are provided on this site, they are provided to you absent our endorsement of or responsibility for the content of those sites, including but not limited to the products or services offered on those sites. You access them at your own risk and no liability will be attributed to Qhemet Biologics.Applicable Law and Venue:
These terms and conditions, site content, and all purchases made from or business conducted with Qhemet Biologics will be governed by Florida law, and venue for any dispute shall be in Hillsborough County, Florida.
Modification Must Be In Writing:
The Terms and Conditions contained herein will be the complete and exclusive statement of the terms of the agreement between you and Qhemet Biologics. No addition to, or modification of any of the Terms and Conditions will be effective unless made in writing and signed by the President of Qhemet Biologics, Inc.