|Frequently Asked Questions:
Q: How long will it take to receive my products?
A: Barring delays due to holidays, sales, stock shortages or technical issues, please allow up to 1-5 business days for order processing before shipping, however, most orders ship the next business day. Orders are shipped based on place in
the order queue. Please note that we do not typically debit credit card customers until after their orders have shipped. For a full description of our
billing and shipping policies, please click here.
Q: Can I use your sale discounts/coupon codes at stores?
A: Our sale discounts and specials do not extend to the retailers that carry our products.
Q: Do you accept checks or money orders?
A: We do not accept checks or money orders.
Q: What is the shelf life of your products?
A: 1-2 years. Shelf life can be shortened or lengthened depending on the storage conditions. Please store your Amla & Olive Heavy Cream in a refrigerator when not in use. This will help it maintain its stiff consistency. Refrigeration is not necessary for our other products although they should be stored in a cool, dry location.
Q: Do you use pre-made bases?
A: Our products are made using proprietary. custom formulas developed and owned by Qhemet Biologics.
Q: What is the pH of your products?
A: All of our water
containing products have a pH range of 4.0 - 6.5. The pH of our anhydrous products is meaningless as oils do not yield pH values.
Q: Are your products available in salons or stores?
for a list of retail locations, please click here.
Q: Do you ship overseas?
A: We ship to a limited number of countries outside the US, however, our UK distributor, KiyoBeauty.com, ships Qhemet products worldwide. Sephora.com ships Qhemet to Norway, Japan and South Korea. Honeyfig.com ships Qhemet throughout Canada. To review our international shipping policies, please click here. For a list of all of our authorized brick & mortar retailers, please click here.
Q. Why are some products discontinued?
A. Products are discontinued for the following reasons:
1. The raw materials have been discontinued by the manufacturer or distributor and we were unable to source a similarly priced replacement of equal quality.
2. It is no longer cost
effective to manufacture at existing retail rates due to increases in
supplier pricing or shipping costs.
3. The product failed to meet sales
Q: What is the difference between natural and vegan?
simply means that a product contains no animal or animal by-products.
Honey and beeswax, for example, are considered animal by-products and are therefore, not vegan.
A: Most cosmetic containers have a 1 oz. overflow capacity so expect .5" - 1" of space between the fill level and the top of your container. Our stiff products may shift in their containers creating an air pocket. The presence of an air pocket is not an indication that your jar was underfilled. All containers are auto-filled by fluid volume or net weight to the capacity listed on the label.
Q. How do I use the pumps/pumps aren't working?
A. To dispense product from a pump, be sure that the neck is tight then turn the pump counterclockwise until it pops up. Most products require 5-10 pumps before the product dispenses.
Q: Why isn't my jar/bottle filled to the rim?
Q: Why is this product lighter/darker than the last one I received?
A: Artificial dyes are not used in our products. The products obtain their tint and color from the natural herbs and oils we use which may vary from season to season and batch to batch.
Q: Why is this product slightly thinner/thicker than the last one I received?
A: QB products are made fresh using natural oils, butters and emulsifiers so slight differences in texture from batch to batch may occur. This will not affect performance. A thinner batch will thicken over time as is the nature of certain emulsion systems.